To top it all off, I made a reservation with Discount Cab in Phoenix for 7:00 yesterday morning. I placed the call for the reservation on Sunday night so I assumed that the taxi would arrive promptly at 7am. As 7:15 rolled around I began to get worried because I had to be at training by 8:00am so I called the cab company and asked about the status of my cab. I was told that they were trying to get me a cab and that they were very busy because of the people leaving town after visiting for the Super Bowl. SO.. 7:30, still no cab, another call and the same answer. 7:45, STILL NO CAB.. Same thing when I called.. I started calling around to other cab companies and they all had a wait of 30mins to an hour and a half. 8:15, NO CAB... Called the company again, same answer, still trying to get a cab for me.. Finally at around 8:40 the cab arrived and I got to my training.. Needless to say, I made a reservation with a different cab company for the ride from my training to the new hotel. This cab company was called Union Cab Co. and they even called me at 4:30p to confirm my reservation for 5:00p and already had a cab on the way.. The cab was late due to traffic but it was a reasonable amount of time based on the time of day and the traffic conditions in Phoenix. The cab driver apologized for being late and I told her that it was nothing compared to the wait this morning. She immediately replied "who did you reserve the cab with, Discount Cab?", this tells me that it's a common thing to have that type of problem with Discount Cab.. She went on to say that she used to work for them and that they care more about serving the older people with medicare vouchers than they do about paying customers. She also told me that even if I were to place the reservation a week ago, the taxi driver and the dispatcher don't know about it until 15 mins before my scheduled pickup. The Phoenix area is pretty large and has a lot of suburbs so 15 mins is not enough time to get anywhere. To make a long story short, today I am renting a car because the cab rides are $30 each way and I can rent a car for $35 a day..
-Jack